I didn’t know if I was talking to the owner or the manager, but either way, he was very congenial. He showed patience, knowledge, and he was punctual with his responses. This what makes companies better when they have employees that know how to treat the most important commodity …. THE CUSTOMER!! I would recommend the achefly cups to anyone who is looking to try something new. They have helped me relieve some of my tension headaches around my neck and shoulder area.